Return Policy

Dear Customer,

At Lucisumbra, our goal is to ensure the highest customer satisfaction. If you are not satisfied with the products you received, you may request a return and refund according to the policy outlined below.

Return Policy

If you wish to return any product, please make sure that the items are unused and that the original packaging has not been opened at the time of delivery. You must notify us of your return request via email or phone within 7 days from the delivery date. Returns not reported within 7 days will not be accepted.

  • Used, opened, or damaged products cannot be returned.

  • Products subject to hygiene rules cannot be returned.

  • Personalized (custom-made) products cannot be returned.

Once your order has been placed, no return or exchange can be made until the product has been delivered. You can only return unused, unopened products with complete contents and intact original packaging. You may cancel your order within 1 hour after placing it. Orders not canceled within 1 hour cannot be canceled. However, if the product is delivered and meets the return conditions, the return process can be initiated.

Our products must comply with hygiene standards. Products subject to hygiene regulations cannot be returned. Personalized (custom-made) products are also non-returnable.

Once your return request has reached us, Lucisumbra.com will respond within 7 business days. You must return the product in its original packaging, box, and with all contents included. The return address will be provided to you after submitting your request, and returns sent to the wrong address will not be accepted.

Refunds for the product cost will be processed within 30 days from the date you received the product. The condition of the product will be inspected before processing your refund. If the conditions are met, the refund process will be initiated. Products subject to hygiene regulations cannot be refunded.

Note

  • Return shipping costs and customs fees are the responsibility of the buyer. Only the product price will be refunded to the buyer.

  • For custom-made products, the cost of labor and fabric will be deducted, and only the remaining amount will be refunded.

General Return Conditions

Returns must be made with the original box, contents, and complete, intact packaging. Products with missing, damaged, or unusable packaging will not be accepted for return.

Please note: To ensure a fast and smooth return process, we kindly ask you to return your products according to the instructions above. If you have any questions or need assistance, please do not hesitate to contact our customer service team. We are always here to provide better service to our valued customers.